RETURN & REFUND POLICY
At MORSE Electronics, we want you to be confident when you shop with us.
If your product arrives damaged, defective, incorrect, or you need to request an eligible return, we are here to help.
Please read the following policy before making a return request.
1. 1 TO 1 EXCHANGE PERIOD
MORSE Electronics accepts eligible 1 to 1 exchange within 7 days from the date you receive your order.
If you believe that you received a defective product, please contact our customer service team within 7 days from the date you receive your order.
Please contact MORSE Customer Care before sending any product back.
2. DEFECTIVE, DAMAGED OR INCORRECT PRODUCTS
If your product is:
- Damaged during delivery;
- Defective or not functioning properly;
- Different from the product you ordered; or
- Missing essential parts or accessories,
please contact us within 7 days of receiving your order, were reasonably practicable.
To help us resolve the issue quickly, please provide:
- Order number;
- Proof of purchase;
- Description of the problem;
- Clear photos of the product and packaging; and
- Video showing the problem, where applicable.
We may request the product to be returned for inspection or testing.
If the product is confirmed to have a manufacturing defect or another failure covered by the applicable warranty, MORSE Electronics will provide an appropriate remedy.
Depending on the circumstances, this may include:
REPAIR • REPLACEMENT • EXCHANGE
3. CHANGE OF MIND
MORSE Electronics does not generally accept returns simply because:
- Changed your mind;
- Ordered the wrong product;
- Selected the wrong model, colour, or specification; or
- No longer require the product.
However, an eligible change-of-mind return may be approved at MORSE Electronics' discretion.
If approved, the product must generally be:
- Unused;
- Unopened;
- In its original packaging;
- Complete with all accessories and manuals; and
- In a condition suitable for resale.
Return shipping costs for an approved change-of-mind return may be borne by the customer.
All change-of-mind returns require prior approval.
4. PRODUCT CONDITION
For a voluntary return, the product should be returned:
- In its original condition;
- With original packaging;
- With all accessories;
- With manuals and warranty materials;
- With promotional items or gifts supplied with the order; and
- With valid proof of purchase.
MORSE Electronics may inspect the product before approving the return or exchange.
Products returned due to a verified defect or damage may be treated differently.
5. PRODUCTS NOT COVERED
Warranty claim may not be approved where the problem is caused by:
- Misuse or abuse;
- Accident or negligence;
- Unauthorised modification or repair;
- Improper installation or operation;
- Use of incompatible or non-original accessories;
- Abnormal wear and tear;
- Damage caused after delivery;
- Missing accessories or promotional items where applicable.
6. REFUNDS
Where a refund is approved MORSE Electronics will process the refund using the original payment method or another appropriate method permitted by the payment provider and applicable law.
Refund processing time may vary depending on the payment provider, bank, or financial institution.
Where appropriate, MORSE Electronics may resolve an eligible product issue through:
REPAIR → REPLACEMENT → EXCHANGE → REFUND
The final remedy will depend on the circumstances and applicable warranty.
7. PROMOTIONS, DISCOUNTS & FREE GIFTS
If your order includes a:
- Free gift;
- Promotional item;
- Voucher;
- Discount; or
- Reward or loyalty benefit,
the applicable promotional terms may require the benefit to be returned, cancelled, or adjusted when the related product is returned, exchanged, or refunded.
MORSE Electronics may adjust promotional benefits associated with a returned or refunded order in accordance with the applicable promotion terms.
8. RETURN SHIPPING
Please pack your product securely before returning it.
If the return is due to an incorrect, damaged, or confirmed defective product, MORSE Electronics may arrange or cover the applicable return shipping costs, depending on the circumstances and applicable law.
For approved voluntary returns unrelated to a product defect, return shipping costs will generally be borne by the customer.
If you arrange your own return shipping, please keep your receipt and tracking information.
Do not send any product to MORSE Electronics without receiving return instructions from our Customer Care team.
9. HOW TO REQUEST A RETURN & EXCHANGE
STEP 1 — CONTACT US
Contact MORSE Customer Care and tell us what happened.
STEP 2 — PROVIDE YOUR DETAILS
Send us your:
- Order number;
- Proof of purchase;
- Product defect issues;
- Photos; and
- Video, where applicable.
STEP 3 — GET RETURN INSTRUCTIONS
Our Customer Care team will review your request and provide the necessary instructions.
STEP 4 — RETURN THE PRODUCT
If your return and exchange is approved, we will tell you how and where to return the product.
STEP 5 — ASSESSMENT & RESOLUTION
Once received, the product may be inspected or tested.
Depending on the circumstances, MORSE Electronics may provide:
REPAIR • REPLACEMENT • EXCHANGE • REFUND
PLEASE DO NOT SEND YOUR PRODUCT WITHOUT PRIOR APPROVAL.
10. WARRANTY
Certain MORSE Electronics products are covered by an applicable product warranty.
Warranty coverage, duration, and conditions may vary depending on the product.
Please refer to the warranty information provided with your product or the applicable MORSE Electronics Warranty Policy.
Warranty exclusions may apply to damage caused by misuse, accidents, negligence, unauthorised modification or repair, improper installation or operation, normal wear and tear, or other circumstances stated in the applicable warranty.
11. CANCELLATION
If you wish to cancel your order, please contact MORSE Electronics Customer Care as soon as possible.
If your order has not yet been shipped, we will try to accommodate the cancellation.
Once an order has been shipped, the request will not be cancel.
12.PRICE MATCHING
MORSE Electronics does not offer price matching or price adjustments against prices offered by third-party marketplace sellers, including Lazada, Shopee, or other external platforms.
Prices on third-party marketplaces may differ due to platform vouchers, seller discounts, promotions, cashback, or other campaign offers. A lower price offered by a third-party seller does not entitle customers to a refund of the price difference, store credit, voucher, or other compensation for purchases already made through MORSE Electronics.
CONTACT MORSE ELECTRONICS
Need help with a return, exchange, repair, or refund?
We're here to help.
MORSE Electronics Sdn. Bhd.
Email: morsecare@gmail.com
Customer Care / WhatsApp: +6018-383 1316
Address:
Morse Electronics Sdn. Bhd.
No. 31, Jalan Ekoperniagaan 3/14
Taman Ekoperniagaan
81100 Johor Bahru
Johor, Malaysia